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AI & Automation

AI Chatbot Deflects 68% of Support Tickets for Healthcare SaaS

Client:MedConnect Platform  · Industry:Healthcare
68%
Ticket Deflection
IndustryHealthcare
AI Chatbot Deflects 68% of Support Tickets for Healthcare SaaS
68% ticket deflection rate
CSAT score up from 3.2 to 4.7
24/7 instant responses
$180k annual support savings

MedConnect's support team was overwhelmed handling 3,000+ tickets per week. CyberOrion deployed a RAG-powered AI chatbot trained on their knowledge base, instantly resolving 68% of queries without human intervention.

Tags AI Chatbot LLM Support Automation
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